The app allows businesses to create a profile, send messages, and manage their customer interactions. It is a free app that can be downloaded from the Google Play Store and the Apple App Store. WhatsApp Business is a messaging app that is designed specifically for businesses to communicate with their customers. On Twitter, Facebook, Google News, and Instagram.WhatsApp Business: A Detailed Review Introduction In India, 84 per cent of SMBs think that WhatsApp helps them communicate with customers, and 80 per cent of SMBs think that WhatsApp helps them grow their business.įollow HT Tech for the latest tech news and reviews, also keep up with us "People will continue to have full control over the messages they receive, with the ability to block any number, including businesses, as well as report spam," the company added. People can continue using WhatsApp as usual as there's no need to download anything new. Over time, some businesses will have Confirmed Accounts once it's been confirmed that the account phone number matches the business phone number," WhatsApp said. "People will know that they're talking to a business because you will be listed as a Business Account. It will also save time with smart messaging tools - quick replies that provide fast answers to frequently asked questions, greeting messages that introduce customers to your business, and away messages that let them know you're busy. The app will help customers with useful information such as a business description, email or store addresses and website. "WhatsApp Business" was launched last week in Indonesia, Italy, Mexico, Britain and the US. "WhatsApp Business will make it easier for people to connect with them, and vice versa, in a fast and simple way," the company added. "People all around the world use WhatsApp to connect with small businesses they care about from online clothing companies in India to auto parts stores in Brazil," the Facebook-owned app had said in an earlier statement.
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